Welcome to Urban Craftory. These Terms & Conditions govern your use of urbancraftory.com and the purchase of products from our website. By accessing our site or placing an order, you agree to be bound by these terms.
If you do not agree with any part of these Terms & Conditions, please do not use our website.
1. About UrbanCraftory
UrbanCraftory is a creative brand specialising in thoughtfully designed custom products for gifting, branding, and everyday décor, operating from the United Kingdom.
2. Eligibility to Use Our Website
- You must be at least 18 years old or have permission from a legal guardian to use this website
- You agree to provide accurate, current, and complete information when placing an order
3. Products & Custom Orders
- Many of our products are custom-made or personalised
- Product images are for illustrative purposes; slight variations may occur
- Customers are responsible for ensuring all custom details (text, designs, sizes) are accurate before order confirmation
Once production begins, custom orders cannot be changed or cancelled.
4. Pricing & Payments
- All prices are listed in GBP (£) unless stated otherwise
- Prices may change without prior notice
- Payments must be completed at checkout using our accepted payment methods
- Orders will only be processed after successful payment confirmation
5. Order Acceptance & Cancellation
- We reserve the right to accept or decline any order
- Orders may be cancelled only before production begins
- Custom orders cannot be cancelled once production has started
6. Shipping & Delivery
- Delivery timelines provided are estimates only
- UrbanCraftory is not responsible for delays caused by courier services, customs, or external factors
- Incorrect shipping details may result in delayed or failed delivery
Please refer to our Shipping & Delivery Policy for full details.
7. Returns & Refunds
- Custom or personalised products are non-refundable and non-returnable unless defective
- Returns for eligible standard products must comply with our Refund & Returns Policy
Please review the Refund & Returns Policy before placing an order.
8. Intellectual Property
- All content on this website, including text, images, logos, designs, and graphics, is the property of UrbanCraftory
- You may not copy, reproduce, distribute, or use our content without prior written permission
9. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Upload or transmit harmful or malicious content
10. Limitation of Liability
UrbanCraftory shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses resulting from misuse of our products
- Delays or failures beyond our reasonable control
Our total liability shall not exceed the amount paid for the product.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal data.
12. Third-Party Links
Our website may contain links to third-party websites. UrbanCraftory is not responsible for the content or practices of these external sites.
13. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately upon being posted on this page.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Urban Craftory
Email: support@urbancraftory.com
Location: United Kingdom
