Quality craftsmanship Durable finishes Modern design
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Shipping & Delivery

At Urban Craftory, we aim to ensure your orders are carefully prepared and delivered in a timely manner. This Shipping & Delivery Policy explains our processing times, shipping methods, delivery timelines, and important related information.

By placing an order on urbancraftory.com, you agree to the terms outlined below.

1. Order Processing Time

  • All orders are processed after successful payment confirmation
  • Custom and personalised products require additional production time
  • Order processing typically takes 2–5 business days, depending on the product and order volume

Please note that processing time is separate from shipping time.

2. Shipping Locations

We currently ship:

  • Across the United Kingdom
  • International shipping may be available and will be displayed at checkout if applicable

3. Estimated Delivery Time

Delivery timelines may vary based on location and courier service:

  • UK Standard Delivery: 3–7 business days
  • International Delivery: 7–14 business days (depending on destination)

Delivery times are estimates and may be affected by external factors such as weather, customs clearance, or courier delays.

4. Shipping Charges

  • Shipping costs are calculated at checkout based on:
    • Delivery location
    • Product size and weight
  • Any applicable duties or taxes for international orders are the responsibility of the customer

5. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with tracking details (where available)
  • Tracking updates depend on the courier service used

6. Delivery Attempts & Failed Deliveries

  • If a delivery attempt fails due to incorrect address details or unavailability, the courier may attempt redelivery
  • UrbanCraftory is not responsible for delays or losses caused by incorrect shipping information provided by the customer

7. Delays & Exceptions

While we strive to meet delivery timelines, delays may occur due to:

  • High order volumes
  • Courier service disruptions
  • Customs or regulatory checks (for international orders)

UrbanCraftory will not be liable for delays beyond our control.

8. Damaged or Missing Parcels

If your order arrives damaged or is missing:

  • Contact us within 48 hours of delivery
  • Provide your order number and supporting photos (if applicable)

We will investigate and assist you promptly.

9. Change of Shipping Address

  • Shipping address changes are only possible before dispatch
  • Once the order has been shipped, address changes cannot be guaranteed

Please contact us as soon as possible for any changes.

10. Contact Information

For shipping or delivery-related enquiries, contact us at:

Urban Craftory
Email: support@urbancraftory.com
Location: United Kingdom