Privacy Policy

Urban Craftory is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from urbancraftory.com.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal details such as name, email address, phone number, and billing/shipping address
Order and transaction details
Account login information (if you create an account)
Communication details when you contact us
Technical data such as IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support and respond to enquiries
Manage accounts and transactions
Improve our website, products, and services
Send order updates, service-related emails, and promotional content (only with consent)
Prevent fraud and ensure website security

3. Cookies & Tracking Technologies

UrbanCraftory uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences
Analyse website traffic and performance
Improve functionality and user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

4. Sharing Your Information

We do not sell or rent your personal data. Your information may be shared only with trusted third parties such as:

Payment gateways
Shipping and delivery partners
Website hosting and analytics providers

These third parties are required to protect your data and use it only for authorised purposes.

5. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or alteration.

However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal and regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights (UK & GDPR Compliance)

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict certain data processing
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

9. Children’s Privacy

UrbanCraftory does not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Urban Craftory
Email: support@urbancraftory.com
Location: United Kingdom